Last Updated: June 23, 2026
This document outlines how we comply with the General Data Protection Regulation (GDPR) regarding the processing of personal data for individuals in the European Economic Area, even though our primary operations are based in Canada.
We process personal data under the following legal bases:
For GDPR purposes, ridge-vertex operates as the data controller for personal information collected through this website and service operations.
Contact address: 2847 Industrial Parkway North, Edmonton, Alberta T5J 2L8, Canada
Email: [email protected]
We collect and process the following categories of personal data:
As a data subject, you have the following rights:
You may request confirmation of whether we process your personal data and obtain a copy of that data. We will provide this information in a commonly used electronic format.
You may request correction of inaccurate personal data or completion of incomplete data we hold about you.
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.
You may request that we limit processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You may request transfer of your personal data to another service provider in a structured, machine-readable format.
You may object to processing of your personal data based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days of receiving your request.
We may request additional information to verify your identity before processing requests that involve access to or deletion of personal data.
Personal data is retained only as long as necessary for the purposes outlined in our privacy policy. Service records are typically retained for seven years to support warranty documentation and maintenance history tracking.
Personal data collected through this website is stored on servers located in Canada. As Canada is recognized by the European Commission as providing adequate data protection, transfers are permitted under GDPR.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments.
We do not engage in automated decision making or profiling that produces legal effects or similarly significant effects on individuals.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach.
You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates GDPR requirements.
We may update this GDPR compliance notice to reflect changes in our data processing practices or legal requirements. Significant changes will be communicated through email notification.