Last Updated: June 23, 2026
We collect information you provide directly when requesting service consultations, including your name, email address, and equipment details. This information enables us to respond to your service requests and provide relevant maintenance recommendations.
Personal information collected through our service request forms serves the following purposes:
We use collected information solely for service delivery and operational communication. Your contact details allow our technical team to schedule consultations, provide service updates, and deliver maintenance documentation.
Equipment information you provide helps our technicians prepare appropriate diagnostic tools and reference materials before your scheduled service.
Personal information is stored in secure database systems with restricted access limited to authorized personnel directly involved in service delivery and customer communication.
We implement industry-standard security measures including encrypted data transmission and regular security audits to protect against unauthorized access or data breaches.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only in these limited circumstances:
Our website uses cookies to maintain your cookie consent preferences and improve site functionality. These cookies do not track personal information or browsing behavior across other websites.
You may disable cookies through your browser settings, though some website features may not function properly without cookie support.
You have the right to:
We retain personal information for as long as necessary to fulfill service obligations and maintain equipment service history. Service records are typically retained for seven years to support warranty claims and maintenance documentation.
You may request earlier deletion of your information by contacting us directly, subject to any legal retention requirements.
Our website does not integrate third-party advertising networks or analytics services that track user behavior. Any external links provided lead to manufacturer websites or technical resources and are clearly identified.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notification to active service customers.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
For privacy-related questions, data access requests, or to exercise your privacy rights, contact us at:
Email: [email protected]
Address: 2847 Industrial Parkway North, Edmonton, Alberta T5J 2L8, Canada
This privacy policy is governed by Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.